salve7 Iridology & Nutrition Services Terms of Service
salve7 is a registered business in the Republic of Ireland (“Salve7”, “we”, “us”, “ours”). We are an iridology and nutrition service providing consultations to the members of the public.
We respect your privacy and are committed to protecting your personal data. This privacy statement will inform you as to what data in relation to you we may collect and use in connection with your consultation with us, and tell you about your privacy rights.
salve7 is the controller of your personal data.
Personal Data that we collect about you
“Personal data” means any information about an individual from which that individual can be identified. It does not include data where the identity has been removed, i.e. anonymous data.
In order to conduct a consultation with you and provide you with advice and appropriate recommendations we need to collect, use and store the following categories of personal data about you:
· Identity Data including your name and date of birth.
· Contact Data including your home address, email address and telephone number.
· Transaction Data includes details about payments from you and other details of products and services you have purchased from us.
· Health Data including your symptoms, past and present medical conditions and medication, clinical notes. We would like to draw your attention to the fact that Health Data is a special category of personal data under the existing data protection legislation, and we may not collect or use it without your express consent.
· A photograph of your iris. An iris picture is an assessment tool used by us that points to the key areas of the emotional and physical health of a person that may need attention.
If you fail to provide to us your personal data
If you fail to provide to us any personal data listed above, we may not be able to provide our services to you. In this case, we may have to cancel a service you have requested from us but we will notify you if this is the case at the time.
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
How we collect your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and the legal basis we rely on to do so. We have also identified what our legitimate interests are, where appropriate.
Note that we may process your personal data for more than one lawful purpose and have more than one lawful basis for processing.
Type of data Purpose of use Lawful basis for processing
Identity Data and Contact Data To register you as a new client Performance of our contract with you
To contact you in relation to your consultation
To manage our relationship with you which, e.g.
notifying you about changes to our terms or privacy statement
To satisfy legal, regulatory, tax, accounting or reporting requirements Compliance with our legal obligation
To process your payment for our products and services Our legitimate interests (to collect payment for our products/services).
To make suggestions and recommendations to you about goods or
services that may be of interest to you Our legitimate interests (to develop our
products/services and grow our business).
Contact Data To register you as a new client Performance of our contract with you
To contact you in relation to your consultation
To manage our relationship with you which, e.g. notifying you about
changes to our terms or privacy statement
To satisfy legal, regulatory, tax, accounting or reporting requirements Compliance with our legal obligation
To process your payment for our products and services. Our legitimate interests (to collect payment for
our products/services)
To make suggestions and recommendations to you about goods or services
that may be of interest to you Our legitimate interests (to develop our
products/services and grow our business)
Transaction Data To process your payment for our products and services Our legitimate interests (to collect payment for
our products/services)
To satisfy legal, regulatory, tax, accounting or reporting requirements Compliance with our legal obligation
Health Data Understanding your health conditions; Your Consent
Suggesting a particular diet and healing recommendations;
Iris picture Conducting consultation with you Online/ in our Clinic; Your consent
Understanding your health conditions;
Suggesting a particular diet and healing recommendations.
To respond to your queries in relation to your treatment or remedies.
Your consent
We do rely on your consent as a legal basis for processing of your Health Data and your Iris picture. You have the right to withdraw consent to our processing of your Health Data at any time by contacting us. Please be aware that if you chose to withdraw your consent then we will not be able to have any subsequent consultations with you or advise you on any specific methods of treatment.
Marketing
We may use your Identity and Contact Data to inform you about the products, services and course offers that may be of interest to you.
You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We will not share your personal data with anyone other than the persons listed below for the purposes specified above.
Software providers, our accountant;
State, government or regulatory bodies that control our compliance with the legislation.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA) except when your data is stored in our electronic system and the software is located on the server outside the EEA but we always ensure that the software provider has protection measures required by the legislation in place.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We have put in place procedures to deal with any suspected personal data breach and will notify you and the Irish Data Protection Commission of a breach where we are legally required to do so.
How long will we retain your personal data for?
We will only retain your personal data for the duration of your relationship with us and for such period of time thereafter as is necessary to comply with our legal obligations or where we are expressly allowed to do so by law.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Right to Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Right to Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Right to Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Right to Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at margie@salve7.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaints
If you have any queries or complaints in connection with our processing of your personal data, you can contact us at margie@salve7. You also have a right to lodge a complaint with the Irish Data Protection Commission if you are not happy with the way we have used your information or addressed your rights. Details of how to lodge a complaint can be found at https://www.dataprotection.ie/ or you can call the Data Protection Commission at 353 (0)761 1048000.
Updates
We may update this Privacy Statement from time to time. When we change this Privacy Statement in any material way, a notice will be posted on our website http://www.salve7 along with the updated privacy statement.
salve 7 Apothecary
We agree to sell our products to you subject to the terms and conditions set out on this page. Please read these conditions carefully before using our www.salve7.ie website.
By entering www.salve7.ie you agree to the terms and condition set out below.
This website is for use by people that are 18 years and over only.
Its really important to us at salve7 that our customers receive satisfaction from our products and our services.
We very much appreciate your agreement and compliance to our terms and conditions. We outline them here so that both parties are clear about their obligations and rights. These may sound very formal but really they are quite standard and for everyone's protection.
Copyright, Trademarks
All contents of this website including web site design, text, graphics, source code and software are protected by copyright and owned by salve7. Any use of the contents of this website is prohibited without the express written consent of salve7.
Purchasing
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that are required for us to complete your order. When you click on "Purchase", you offer to buy the goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.
If your order is accepted, you will be notified of this soon after you submit your order.
Please be aware that under Irish law when buying goods or services on the internet, the consumer is entering a legally binding contract and is protected by online consumer rights including EU distance selling directive (S.I. 207 2001). Persons attempting fraudulent transactions will be prosecuted accordingly.
salve7 reserve the right to cancel an order if:
• There is insufficient stock to deliver the goods ordered
• We cannot arrange delivery to your area
• One or more of the goods ordered by you was listed at an incorrect price due to an error. If we do cancel your order we will notify you by email and refund your account any sum deducted as soon as possible. salve7 will not be obliged to offer any additional compensation for disappointment suffered.
Pricing
All prices for products and delivery are quoted in Euros. Prices and availability of products on the site are subject to change without notice. Delivery is due under the circumstances stated and charged accordingly.
Payment
You can pay by any credit card. All payment processing is handled off-site by our partner, Stripe and this information is encrypted and sent using industry standard SSL security technology, (the industry standard as used by other e-commerce and banking websites) to minimise the possibility of unauthorised access or disclosure. This is indicated by the padlock symbol on your web browser (right hand side).
Your credit card details are not visible to salve7 and we do not store any credit card details on our systems. Please do not send credit card details via email as this form of communication is not secure.
salve7 retains title ownership of the goods until full payment has been received and cleared. salve7 reserves the right to decline any orders and any payment taken will be refunded.
Products
All products sold by salve7 contain organic ingredients and a small percentage of non-organic ingredients. They are made in small batches by hand according to best practices and in compliance with good manufacturing principles. All products have been subjected to testing according to EU Directives as of January 2023.
Allergies & Advice
People with sensitive skin should carry out a simple skin test to ensure they don’t react to the natural ingredients in our products. Our products don’t claim to cure any specific condition and we encourage you to seek advice for underlying conditions. Information and advice given on our products, marketing material, website etc. is not intended to replace medical opinion.
Shipping
All parcels are shipped with An Post.
All Irish shipping costs €3.80 per delivery, by standard post.
Under normal circumstances deliveries will be dispatched within 48 hours but you should allow 5 working days before contacting us with any delay concerns
Refunds Policy
We hope you will be satisfied with your salve7 purchase. For hygiene reasons, returns are not accepted.
As these are natural ingredients that you may have not used before, please consider your skins sensitivity levels in mind before ordering.
If you are concerned, do your own research on the ingredients in relation to your personal sensitivities or do a patch test or seek medical advice before use. salve7 accepts no responsibility for adverse reactions.
Damaged goods
You must report damages within 24 hours of delivery. It is important that each item is carefully and thoroughly inspected by you immediately upon delivery. salve7 will not be responsible for any damage not reported within 24 hours. Damaged goods can be returned by Registered Post to salve7, Dun Laoghaire, A96X4A6, Dublin, Ireland. Please note that replacements for exchange of damaged goods will not be dispatched until the original item has been received by us.
This does not affect your statutory rights.
Amendments & Cancellations
If you wish to amend your order after you have placed it, contact us by email at sales@salve7.ie and we will be pleased to do this without further charges. However, this is only possible if we receive your new instructions before your order has been dispatched. We will be able to tell you if this is the case.
Data protection & Privacy Policy
salve7 retains information about our customers necessary to process orders and requests as well as to speed up repeat purchases at our website. salve7 is the data controller for the purpose of the Data Protection Act 1998 (the Act). The information we collect is always provided voluntarily by you and includes:
• Your name
• Your billing address
• Your delivery address
• Your contact details, including telephone and email information so that we or our delivery agents may contact you to make arrangements for delivery.
If you have purchased from salve7, we may contact you with updates on our products, news, special offers etc. either by email, post or social media. You have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by visiting "My Account" on the website or by clicking the "unsubscribe" link on the bottom of every email communication.
Any information and data collected from you during the ordering/payment transaction will be used solely for the purpose of processing your order. We will never sell or disclose this information to a third party.
Security
You may view and edit this information from the "My Account" section on our website. This information is only accessible using your login and password details. If you wish to verify or correct any of the information we hold about you, you can do so using the "My Account" section or by contacting us at info@salve7.ie
Data you submit to our website is held on secure servers hosted by SquareSpace. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.
Cookie tracking technology
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties, including our site analytics partner, Google Analytics.
Testimonials
Customer testimonials are written by customers in order to provide unbiased review of the products used. salve7 does not know the identity of the reviewers. Testimonials submitted to salve7 may be used for marketing purposes.
Legal
Sales on this website are governed by Irish and EU law and you agree to submit any dispute to the exclusive jurisdiction of the Irish courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us. Persons attempting fraudulent transactions will be prosecuted accordingly.
Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.
Disclaimer & Limitation of Liability
The site is provided on an 'as is', 'as available' basis. salve7 and its agents do not provide a guarantee that the use of the site will be uninterrupted or error-free. Similarly salve7 and its agents do not guarantee the accuracy, integrity or completeness of the content provided on the site, the products or services offered for sale on the site. In addition salve7 and its agents are not liable for any damages that result from the use of or inability to use the site including mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays of any kind or failure of performance regardless of the cause.
Modifications of the terms
We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time.
Contact details & Customer service
email: info@salve7.ie